Bank Teller

## Overview The role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch. He/she will be the first point of contact for members and will ensure that members’ needs are met in line with policies and procedures ## Qualifications * QFA certification or a commitment to pursue same * Strong focus on teamwork and collaboration to achieve results * Experience of providing high quality service to customers / members * Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public * Flexibility and enthusiasm around the overall service provision * Strong interpersonal skills with an understanding of the importance of working as part of a team * Ability to provide consistently superior service to both staff and members * An understanding of automated services/technology * Experience in the lending area would be an advantage but is not essential and relevant training will be provided ## Responsibilities * Play a key role in ensuring that my client is the leading financial provider in the local community * Member relationship management - engaging the member and adding value * Greet members courteously and professionally deal with any queries and requirements * Make recommendations and provide solutions to members’ requirements * Process a range of transactions at the counter, including foreign exchange * Run reports at the agreed frequency and perform reconciliations as required * Balance till/foreign exchange till on a daily basis in line with policy * Ensure compliance with all regulations and legislation requirements in all member interactions. * Work within all policies and procedures