Scheduling & Customer Support Virtual Assistant

**Overview** Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a **highly organized, fast-paced, customer-focused Virtual Assistant** to support scheduling, inbound communication, and operational coordination. This role is **not entry-level** — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding. **Key Responsibilities** **Scheduling & Coordination (CORE)** * Schedule swim instructors across multiple Florida regions * Ensure efficient route planning (minimize travel time between lessons) * Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) * Make quick scheduling decisions in real-time **Customer Communication** * Answer inbound calls professionally * Respond to parents via phone, SMS, and email * Maintain a **high-level customer service tone** at all times * Handle follow-ups and inquiries promptly **System & Admin Support** * Work within **Go High Level (GHL)** for: * Scheduling * Communication * Payments tracking * Use internal app to manage operations * Send messages, flyers, and updates to clients **Requirements (MUST-HAVES)** * **3–4+ years experience** in admin, scheduling, or operations * Strong **English communication (spoken + written)** * Comfortable handling **phone calls with US clients** * Ability to work **fast under pressure (real-time scheduling)** * Highly **tech-savvy and quick learner** * Strong **organizational + problem-solving skills** **Nice-to-Haves** * Familiarity with **US geography (especially Florida)** * Experience with **Go High Level (GHL)** * Customer service background (bonus if dealing with parents) * Mature, relatable personality (e.g. can confidently handle “difficult” clients) **Not a Fit If:** * You need constant guidance or training * You struggle with fast-paced environments * You have a **strong accent that may cause communication friction** * You are junior / entry-level **Growth Opportunity** * High potential to move from **Part-Time → Full-Time quickly** * Opportunity to support a growing franchise network **Why Join Assist World?** 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM