Outbound Call Center Agent

Our client, an important sports gaming house, is looking for an Outbound Call Center Agent to join their team. As a Call Center Agent, you will be responsible for making outbound calls to potential customers to educate them on our sports betting and gaming services. Responsibilities: • Contact existing customers in order to reactivate their accounts. • Promote special offers and tailor-made campaigns based on their preferences. • Develop strong customer relationships and enhance engagement. • Implement customer retention strategies to increase business loyalty. • Collaborating with CRM team and other departments to ensure high-level campaign results. • Drive new customer acquisition through the conversion of leads into deposits. • Build relationships with customers through effective communication and rapport-building techniques. • Manage customer complaints and escalate as necessary. • Keep accurate records of customer interactions in our CRM system. • Contribute to team effort by achieving individual and team targets. Requirements: • Experience in outbound calling or sales provides a distinct advantage. • Strong verbal and written communication skills. • Comfortable working in a fast-paced, target-driven environment. • An interest in sports and gaming is preferred. • English Language is preferred.