Operations Manager

This full-time non-exempt position will supervise well-trained, competent staff of Monitors, who will perform all duties related to safety, security, control of residents and the sanitation of the facility, in accordance with Company and contract requirements. **Essential Duties:** · Supervise, train, develop and monitor the performance of competent monitors. · Assist in developing and implementing work schedules to cover each shift in the respective facility in accordance with contractual requirements. · Ensure that resident supervisors complete all the duties required for each shift in accordance with contract and company requirements, for example: resident formal counts are conducted · Ensure compliance with all contracts mandated accountability issues included in the duties of resident supervisors. · Train new employees, listen and resolve complaints/problems, take corrective or disciplinary action, develop work schedules, monitor post assignments, and approve/deny PTO requests. · Conduct investigations regarding resident misconduct. · Ensure proper contract agency and Company policy orientation/training for operations monitors on a continuing basis. · Effectively communicate to staff, inmates, and visitors in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgment. · Conduct inspections of all housing units and general use areas to ensure that proper standards, facility operating procedures and agency guidelines of security, health and safety sanitation are maintained; direct staff and residents on how to correct problems detected. · Review reports and documentation produced on the shift and ensure to properly process all reports and documents in a timely manner. Prepares disciplinary reports and other administrative reports using appropriate grammar, format, policy and procedures. · Ensures appropriate action is taken to prevent or diffuse potentially disruptive situations. · Ensures there is adequate staffing in post areas led fills in as needed during periods of short staffing. · Ensure that all monitors maintain active CPR and First Aid certifications. · Participate in required training and development sessions. · Maintain a working knowledge of supervisory skills; and participate in the evaluation of operations monitors. · Perform other duties as assigned by the Director of Operations/Sr. Operations Manager. **Required Knowledge, Abilities, and Experience:** **Knowledge of:** · Modern correctional principles and practices as they relate to resident accountability; · Contracting agency Statement of Work; · Company and contracting agency policies and procedures; · Company and contracting agency chain of authority; · Duties and responsibilities of effective supervisors; · Duties and responsibilities of resident supervisors. **Ability to:** · Work a rotating schedule; · Establish authority and communicate for understanding; · Communicate effectively, orally and in writing with all levels; · Practice teamwork and manage conflict. · Conduct investigations and submit detailed written reports. · Identify and report problem areas timely and accurately. · Assign and follow-up on assignments for completion. · Organize and supervise resources and projects; · Train, evaluate, review, develop, discipline, and document personnel actions. · Establish and maintain effective working relationships with staff and co-workers; · Meet contracting agency clearance requirements. **Work and Academic Experience** This position requires High School Diploma (or equivalent) required. An associate’s degree preferred with advanced supervisory/management training. One (1) year as an Operations Monitor or two (2) years related experience in a similar field. Demonstrated leadership experience is preferred. First Aid and CPR certifications, a valid driving license and a clean driving record are required.