Staff Captain - (on board luxury river cruise ship)

Staff Captain Requirements • Qualification as Staff Captain on one or several of the following rivers: • Danube • Dutch and Belgian rivers • Rhine, Main and Moselle • Seine, Rhône and Saône • A or B river patent • Radar and radio certificate for the respective areas of operation • Ability to communicate in German for navigation purposes • Ability to communicate in English with guests and company personnel • Leadership skills • Team player • Good social skills and ability to interact with guests • Organized and dependable personality with a strong sense of responsibility Role and Responsibilities • Represent the company values and visions • Ensure a professional and courteous service while managing the daily operations • Implement and maintain company standards and operating procedures • Adhere and enforce the company “Safety Management plan” • Observe all legal requirements and protocols • Conduct quality controls and spot checks • Distribute information within the team as well as to all other departments, including shore-side and head office • Navigate the ship safely from port to port along Europe’s rivers • Direct, manage and supervise all nautical-technical-safety matters • Assume responsibility for the safety of the ship, the guests, the entire crew, and environmental stewardship • Supervise and train the nautical team in carrying out deck work • Interact with guests courteously • Liaise with the hotel manager and cruise director to ensure guest satisfaction • Evaluate nautical crew and provide feedback, including performance enhancing action plans when necessary • Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards • Liaise professionally with local authorities during inspections and audits • Monitor the nautical crew vacation plans • Monitor the nautical crew duty-schedules and ensure compliance with relevant labour legislation • Be familiar with all docking locations • Ensure proper storage use and that emergency escape routes are always free Side Tasks • Prepare and supervise winter repairs • In charge of winter harbor • Manage other duties such as luggage service, loading, and garbage off-loading • Manage and execute all safety drills • Report any accidents or incidents to the company accordingly • Identify “near miss” situations accordingly and follow up with reports • Participate in scheduled trainings, briefings, and meetings